Terms of service

Date of last update: June 12, 2024

Article 1 - Purpose

These general terms and conditions of sale ("GTCS") govern the sale by the Swiss company BIODÉSIV SARL, in the canton of Neuchâtel (Switzerland), commercializing products and services for the training of detection dogs and the sampling, detection or analysis of odours, to any person (the "Buyer") who places an order on the getxent.com website. Any order placed on getxent.com implies ratification by the Buyer of these GTCS, without exception or reservation. BIODÉSIV SARL reserves the right to modify these terms and conditions at any time.

Article 2 - Prices

The prices on our website are indicated, as far as possible, in the currency of the country of delivery of the order. BIODÉSIV Sàrl reserves the right to modify at any time the prices of the products displayed on its website, it being specified that these possible price changes do not affect orders which have already been accepted by BIODÉSIV Sàrl. The prices of our products are quoted excluding VAT applicable in the Buyer's country and excluding any public taxes, copyright fees, advance disposal contributions and non-optional surcharges of any kind. Shipping and handling costs are invoiced separately and also added to the sales price. Benefits such as discounts and rebates are also listed separately. Once the order has been confirmed, the price cannot be changed.


In the case of orders to countries other than Switzerland, the Buyer is considered to be the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. They are borne exclusively by the Buyer, who is responsible for both customs declaration and payment of such taxes. The Buyer is therefore strongly advised to obtain information on these costs from the local authorities. 


Article 3 - Orders


Orders are placed via the platform available on the Internet at the following address: getxent.com.
BIODÉSIV SARL reserves the right not to register a payment and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of any difficulty concerning the order received. By placing an order, you declare that you have full civil rights. Minors or persons under guardianship must, prior to any purchase, provide written authorization from their legal representative or guardian before placing an order.

Article 4 - Conclusion of contract


The contract is concluded electronically (via the Buyer's order platform). Confirmation of your order by clicking on the "pay now" button constitutes conclusion of the contract and obligation to pay the price indicated. All the data supplied and the recorded confirmation constitute proof of the transaction. The Buyer declares that he/she is fully aware of this. A summary of the order information is communicated by email sent to the order confirmation e-mail address.

Article 5 - Payment


Payment is made by :

  • Credit card using the secure system: Shopify Payments
  • Secure system:
    • Shop Pay
    • Apple Pay
    • Google Pay


Article 6 - Delivery


Products are delivered to the delivery address indicated during the order process. The delivery times can be obtained by the carrier selected. The delivery times are only given as an indication. BIODÉSIV Sàrl cannot be held responsible for any delay in delivery. Failure to meet a delivery deadline does not give the Buyer any rights. The Buyer is obliged to accept any delivery of products, even if the delivery is made after the deadline indicated.


Article 7 - Transfer of risk and retention of title


The goods delivered remain the property of BIODÉSIV Sàrl until full payment of the price. 
BIODÉSIV Sàrl reserves the right to enter the corresponding reservation of ownership in the register of reservation of ownership. By validating his order, the Buyer gives the corresponding authorization to BIODÉSIV Sàrl. The transfer of risks to the Buyer on the products sold takes place at the place of destination of the products before unloading (DAP); the risk linked to the customs clearance of the products is borne by the Buyer. 

Article 8 - Availability


Our products are offered as long as they are visible on the getxent.com website and while stocks last. For products not in stock, our offers are subject to availability from our suppliers. If a product is temporarily unavailable after an order has been placed, the Buyer will be informed by e-mail of the delivery time. Orders are only cancelled and the Buyer reimbursed in the event of definitive unavailability of a product.


Article 9 - Exclusion of warranty


In view of the rigorous control of the product prior to dispatch and its nature, which, by its very nature, makes it impossible to carry out any checks once the container has been opened, the Buyer is hereby informed that the sales contract has been concluded without any guarantee whatsoever in respect of any defects in the products. The Buyer waives any right to rescission, reduction of the purchase price or damages. In accordance with Article 199 of the Swiss Code of Obligations, this clause is null and void in the case of hidden defects under Swiss law. As a consumer, the Buyer also benefits from the application of the mandatory provisions of the law of the country of residence. In order to assert that a product is subject to a fraudulently concealed defect, the Buyer is required to take all useful measures to ensure the preservation of the product, to have the condition of the product ascertained without delay, and to demonstrate that the defects existed at the time of receipt and that the seller was aware of them. 
BIODÉSIV Sàrl's liability is exclusively limited to the replacement or reimbursement of products under the conditions set out above. 

Article 10 - Liability

Any other liability of BIODÉSIV Sàrl is excluded. In particular, no compensation is due by BIODÉSIV Sàrl for damages, whether direct or indirect, consequential, financial, legal, commercial or any other form of injury. BIODÉSIV Sàrl can never be held liable to the Buyer for loss of profit, lost profit, or any other form of compensation arising from the supply of products or damages resulting from a delay in delivery, and any actions or omissions of its auxiliaries, whether under a contract or outside any contract. BIODÉSIV Sàrl shall not be liable for slight negligence or failure to comply with the laws of the country of delivery. It is the Buyer's responsibility to check with local authorities the possibilities of importing or using the products or services ordered.


Article 11 - Protection of personal data


Biodésiv Sàrl uses personal information provided by the Buyer for the purposes described in Biodésiv Sàrl's privacy policy, which can be consulted at the following address https://getxent.com/policies/privacy-policy

 
Article 12 - Applicable law and place of jurisdiction


The contractual relations governed by these general terms and conditions are governed by Swiss law, subject to the application of the law relating to conflicts of laws and international treaties, in particular the United Nations Convention on Contracts for the International Sale of Goods. United Nations 1980 Convention on Contracts for the International Sale of Goods (CISG). Any dispute arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the Republic and Canton of Neuchâtel, subject to recourse to the Federal Court.